How do you respond to feedback from others? Do you cringe when someone shares personal advice to improve your business, or makes a suggestion about your product or service? Believe it or not, the comments you receive can help you to make beneficial changes for your business. Below are some simple ways to help you successfully handle the feedback you receive:
1. Choose to be neutral. It’s easy to become emotional or defensive when hearing people critique your business, especially if you disagree with their recommendations. When you can allow people to express
their opinions without taking it to heart, you’ll find it easier to put your personal feelings aside. Remind
yourself that it’s just an opinion. You can practice being neutral by writing down the feedback you
receive. This helps you to stop thinking about what was shared. Review this information later and focus
on what’s truly helpful to your business.
2. Let go of self-judgment. When you feel that your business is going well and someone comes along
to give you advice, you might think that something is wrong. Even worse, you may feel that “you” are
doing something wrong. This can cause you to make changes based on one person’s opinion. If left
unchallenged, you may also start to doubt yourself and question your ability to make sound decisions.
To keep doubt and judgment at bay, trust that you know how to run your business better than anyone
else. Take ownership as the head of your business!
3. Use it or lose it. When someone makes a suggestion, take some time to consider what’s useful to
you. How can the suggestion help your business? How does it relate to your vision and goals? If you
find the feedback helpful, then it’s favorable to use it. However, if you fail to see a connection between
the advice offered and your business goals, it’s time to lose it. Remember that you are in charge of your
business, and it’s essential that any changes you make support your vision.
As a business owner, it’s important to learn to appreciate feedback. While it may be difficult at times
to hear people critique your product or service, you can receive some great ideas to help your business
grow. An open mind coupled with the willingness to entertain some of the advice shared by others
could also mean a big payoff for your business!
Stacey L. Brown, Certified Life Coach & Facilitator
Owner, Self Reflections – Minot, ND
Stacey offers coaching services and workshops to help women discover their strengths, build confidence, and improve their lives. To learn more about her work, please visit www.atrueyou.com